We take complaints very seriously. We aim to ensure that when you interact with one of our services, you are satisfied with your experience. If you feel you need to raise a concern or make a complaint, you will be treated courteously and promptly so that the matter is resolved as quickly as possible.
If your issue is current, i.e. it relates to something happening now, please raise a concern to the senior member of our team there and then. The likelihood is that we will be able to resolve it immediately or within a short period of time. If not, then we encourage you to make a complaint.
If you wish to make a complaint then please contact the Primary Care Sheffield Head of Primary Care, Kiz Haigh.
Secure Email - syicb-sheffield.clovergroupcomplaints@nhs.net
Postal address - Kiz Haigh, Head of Primary Care, Primary Care Sheffield, 722 Prince of Wales Road, Sheffield S9 4EU
Phone number - 0114 322 3100.
Comments and suggestions
We are continually trying to improve the services we offer and are always happy to receive comments and suggestions. Please contact the Practice Manager or if you prefer discuss informally with the reception team who will pass on your comments.